If you have not been here before, you will need to register into our online system. This will give you access to your appointment times, payment and visit history, and allow you to schedule yourself for classes or even request PT & private Pilates appointments some practitioners.
Download the mobile App to check your schedule and join classes in the future.
How do I schedule a Private Physical Therapy or Pilates appointment?
Please contact us directly or call us at 510-523-1900. You may also request an appointment time via our online scheduler, but note that the online scheduler is to serve more of a guideline PT's/Pilates teachers may have possible times available that aren't listed online. In addition, please consider the timing and expectations of fulfilling an appointment request, especially if within a 24 hour window and/or during off hours/weekends/holidays.
What do I bring with me to my first appointment?
Print & fill out our New Client/Patient Forms if you are coming for a private appointment. These forms are not necessary for classes.
For PT patients, if you have a copy of a referral or diagnosis from an MD, DC, DO, or DPM, then bring that in (not necessary on first visit, but helpful if you have one).
How do I dress?
Please wear attire that allows for ease of movement and that enables us to monitor your alignment. Avoid jeans or very baggy clothes (including baggy shorts for men unless you wear tights underneath) when possible. Many exercises are best performed without shoes or socks. We sell special grip socks in our studio to help maintain contact with the equipment.
How do I get to your studio/clinic?
Click here for specific driving directions.
How difficult is it to find parking?
ProBalance has 4 assigned spots marked “ProBalance Only." You may park in one of these or in any unmarked spot within our large parking lot. Please do not park in any other parking spots that don't have the 2213 address. Note that there are also handicapped parking spots within our complex.
If you will need any assistance from your car to our studio/clinic or vice versa, please let us know in advance so we can assist you.
What if I arrive before or at my appointment time and the door is locked?
We occasionally lock the door if we do not have someone at the front desk (especially during evenings/weekends). You may ring the doorbell (hold it for at least 2-3 seconds) and this will alert any practitioner who may be upstairs or in a room with a closed door to come out and meet you. If this is just for a regular appointment where you do not need to fill out any additional paperwork, please wait 5-10 minutes before your appointment time to ring the bell if the door is locked so as to not disrupt a class if the teacher is upstairs.
How long is a session?
Unless otherwise specified, most private pilates and physical therapy sessions and classes are 50 minutes in length. We adhere closely to our schedule so please arrive on time and realize that if you arrive late, your practitioner or teacher will still need to end at the original time.
We do occasionally offer longer 85 minute sessions for those who are not able to attend as regularly and want to spend more time in a single session. We also offer short 25 minute sessions and eXpress classes for those with time constraints or may not have the endurance for a longer session.
What are your hours of operation?
With the exception of the regularly scheduled classes, the studio is open by appointment Monday-Friday and occasional Saturdays at various times, depending on the practitioner. We do our best to accommodate schedules so feel free to contact us to see if we have someone available for the times you would prefer. We typically will return phone and/or email messages sent to the office within 24 hours (on weekdays) or on the first day back from a holiday or weekend (if a message was left after hours).
Please respect that our practitioners are "off the clock" when they are not working during their studio hours so it may take longer to receive messages if sent directly to them, but we encourage you to cc them on messages, especially if it's timely in manner.
“ProBalance always found a way to keep us active and motivated during our recovery period. ” « T&G
Do I need a prescription to see a physical therapist?
In the state of CA, you may go directly to a physical therapist for up to 12 visits or 45 days (whichever comes first), before seeing a physician or chiropractor for physical therapy treatment of an injury or specific condition. However, if it appears that you need care that is beyond the scope of physical therapy, we will refer you out to the appropriate practitioner at that time to get a medical diagnosis. Some insurance companies insurance companies require a diagnosis code to receive reimbursement so you may still want to see your MD or DC prior to starting PT if you are planning on submitting to your insurance.
What if I want to see a physical therapist for wellness services?
Often, clients are looking for a safe, efficient way to improve their overall wellness, fitness, and function but may have pre-existing health conditions that would make it wise to first be screened and initially perform these types of fitness activities with a physical therapist. All of the physical therapists who work out of our office are specialists in recognizing abnormal movement patterns, muscle imbalances, soft tissue/joint restrictions, postural dysfunction, etc. throughout the body.
In our “Wellness PT/Pilates sessions”, physical therapists are able to use the skills within their scope of practice to improve and optimize movement without a specific diagnosis. Note that these Wellness PT/Pilates sessions are not covered by insurance or Medicare.
Does ProBalance bill insurance for Physical Therapy services?
Many of the services at ProBalance may be reimbursed by your insurance. Please note that to maintain our high standard of care, we are not contracted with health insurance providers and are therefore considered an out of network provider. Although we are out of network, our physical therapy services may still be covered by your insurance, but it is your responsibility to understand the limitations of your insurance with regards to deductibles and copays so there are no surprises when you receive payment.
Payment to ProBalance is expected at the time of service, and upon request, we will provide you with a super-bill, which contains the codes required for reimbursement directly from your insurance. It is recommended that you submit your first super-bill as soon as possible to ensure that there are no surprises from your insurance company. We're sorry, but we do not do courtesy submissions to your insurance at this time.
Are physical therapy services covered by FlexSpend or Health Savings Accounts (HSA)?
Physical therapy and Pilates services for rehabilitation are typically reimbursable by FlexSpend or HSA plans, if instructed by a physical therapist, as it is a form of therapeutic exercise, neuromuscular re-educaiton, and functional re-training. A prescription for Pilates (if paying for wellness/fitness Pilates) from your MD or DC is recommended to ensure that the interventions are medically necessary.
Do you accept Medicare?
ProBalance is not enrolled as a Medicare provider and therefore we are not set up to bill Medicare for PT services. If you do have Medicare PT benefits and a prescription for physical therapy, we will refer you to a different clinic so you are able to take advantage of your Medicare benefits for treatment of your specific diagnosis.
We will be happy to see Medicare eligible clients for non-covered “Wellness PT/Pilates” concurrent with your PT treatment at a different facility or after your Medicare benefits have been exhausted. Please let us know if you are a Medicare beneficiary so we can advise you appropriately.
Does ProBalance take liens or bill third party payors?
If you were involved in an automobile accident or personal injury case that was not your fault, you may still need medical attention and treatment while waiting for a settlement from the other party to pay back your medical providers. Unfortunately, our office is not set up for being able to handle liens or to bill your auto insurance med-pay directly. You may still utilize our services if you choose to pay at the time of service and submit the superbill with Physical Therapy treatment codes to the auto insurance company on your own.
I have a prescription for physical therapy on another facility’s stationary. Do I need a specific referral to use ProBalance for PT?
You are not restricted to seeing a particular therapist based on the stationary that the physical therapy referral was written on. As long as your referral requests physical therapy, it can be honored at any facility.
What is the treatment philosophy/approach at ProBalance PT?
You might think that that your pain is due to something structural that needs to be massaged, manipulated, or stretched to feel better. In some cases, this is true. More often, it is how you move (aka your movement strategy) that matters more than you realize. Faulty movement strategies can be a source of structural problems that either cause injury or delay healing. You can manipulate a structure, but if you don't teach the body what to do with that new motion, it'll often return to its original dysfunctional state.
Using a proactive approach, our physical therapists identify and correct faulty motor patterns using Pilates based exercise. Structural restrictions affecting movement quality are targeted using skilled manual therapy techniques and/or other interventions such as myofascial decompression (aka cupping), when needed. Most importantly, you are taught how to manage and prevent injuries by more deeply understanding the relationships within the body.
What should I expect in a Pilates fitness session?
Pilates is a very precise form of exercise that focuses on quality versus quantity of movement. The emphasis is on improving mobility, core control, movement strategies, and self-awareness.
Pilates sessions are most effective after a medical history review and an initial screening of posture, strength, flexibility, joint motion, balance, and coordination has been taken. This ensures that your Pilates program is set at the appropriate level based on your goals and fitness level. Fitness screenings may be performed by a fitness Pilates practitioner, but if you have a more complex background, we may recommend that the more in depth movement/functional assessment come from a physical therapist who can communicate and make recommendations to the fitness Pilates practitioner to give you the best possible experience.
Exercises may be performed on the mat or on specially designed pieces of apparatus and very specific verbal and tactile cues are used to ensure optimal movement strategies.
What am I exercising on?
Pilates apparatus use a combination of springs and levers to create a smooth resistance or assistance to movement. The ProBalance Pilates Studio uses equipment from Balanced Body, Inc.
A variety of props/tools such as the Oov, rollers, balls, bands, towels, and rings are also utilized. We also utilize Pilates reformers that are equipped with Konnectors. The Konnector is a single rope system attached to the reformers that engages your entire body (lift your legs, and you’ll feel it in your arms!), providing constant proprioceptive feedback and improving core activation.
What is the difference between Private Pilates taught by a Physical Therapist (PT/Pilates) versus a Pilates Fitness Teacher (Fit Pilates)?
There is a difference in pricing due to the difference in skill, experience, and scope of practice when dealing with clients who currently have or have had past injuries or physical limitations. These clients may require different exercise progressions or adaptations of the exercises based on their medical history. That said, our Fitness Pilates Teachers are very comfortable with working with clients who may have various conditions, ranging from orthopedic issues to neurologic challenges and are in close communication with the physical therapists in the studio for additional advice.
Does Pilates involve hands-on techniques?
There may be times where the Pilates teacher may use very specific, gentle tactile cues to encourage your body to move in the desired alignment. For physical therapists and other practitioners where advanced manual therapy techniques (soft tissue mobilization, joint mobilization, myofascial release, massage, etc) are within their scope of practice, these techniques may be incorporated into the movement session with the permission of the client to optimize results.
Is Pilates safe when I have an injury?
Pilates is a very gentle, yet challenging form of exercise. Pilates is ideal for individuals who are currently recovering from an injury or have a predisposing physical condition when performed with the appropriate precautions and by a skilled practitioner. Some examples of injuries that benefit from Pilates include: Back injuries, neck pain, shoulder, hip, knee, ankle injuries, arthritis, osteoporosis, and prenatal/postpartum conditions.
It is strongly recommended that individuals get clearance from their healthcare professional prior to initiating any new exercise program, especially if you have a more complex history or have had recent changes to your medical status.
Can I perform Pilates at home?
While the Pilates apparatus in the studio appropriately facilitates or challenges movement retraining, home exercise programs are regularly taught and encouraged by the PT’s and Pilates fitness teachers to ensure a balanced and consistent routine. This can be done using mat work with a variety of bands, props, balls, and gravity. It is recommended that Pilates exercises be performed 2-3x/week for maximum results.
Will my insurance, FlexSpend, or HSA account cover Pilates?
Pilates services for rehabilitation may be reimbursable by you insurance company if instructed by a physical therapist as it is a form of therapeutic exercise, neuromuscular reeducation, and functional training. You may also be able to submit your receipts towards your FlexSpend account when services are performed by a physical therapist or by a fitness Pilates teacher, when under the recommendation of a medical professional.
How do I know if I’m in the right level of class?
We offer multilevel classes designed for various populations. Note that while the levels provide a guide, there will be times when we may require a certain level of proficiency in a private or duet session to ensure your safety before being allowed to participate in a class. These levels are listed on our online class scheduler.
LEVEL 0 (Beginner-Modified)
Has little or no experience with Pilates exercises on the mat or apparatus. Needs a slower pace, moderate assistance with changing settings on apparatus, and/or assistance with modifications & positioning for pre-existing medical precautions (i.e. low bone density, prenatal/postpartum, sciatica, total joint replacements, spine issues, balance, etc.). Needs significant instruction and cuing on posture and movement fundamentals.
LEVEL 1 (Deep Fundamentals)
Has some Pilates experience (past or present) on either mat or apparatus. May need min/moderate assistance with changing settings on apparatus, and/or assistance with modifications & positioning for medical precautions. May need min/moderate cuing for posture and movement fundamentals.
LEVEL 2 (Flow - Intermediate)
Moderate fitness level and substantial Pilates experience within ProBalance, specifically working on the apparatus (Konnectors, Oov, etc) in a Level 1 class setting or privately within the ProBalance Studio. Able to change most spring/apparatus settings with little or no assistance. Able to self modify and properly position with necessary props for any pre-existing medical conditions. Has a solid grasp of posture/movement fundamentals with good body awareness.
LEVEL 3 (Advanced/Teacher Training)
Should have a high level of fitness, practicing Pilates consistently at least 2x/week for 6+ months privately or in classes, and/or is currently in a Pilates Teacher Training program or is a Pilates teacher. Able to change all spring/apparatus without assistance. They must have excellent body awareness and a solid understanding of any limitations within their bodies. **Note: These classes may require instructor approval to participate and may not be suitable for all bodies.
“Pilates helped my golf game tremendously. After I had more strength in my core, I improved my balance. The calming atmosphere also seemed to help me with my mental focus.”« G.N.
Time is your most valuable commodity. The quality and expertise of the ProBalance team enables you to reach your goals in the most efficient way possible, leaving time to enjoy the things that mean the most to you. We have a variety of pricing options to serve a range of needs and budgets for both rehabilitation and wellness, and many services are eligible for submission to health insurance and/or FlexSpend plans.
|Rates Effective: January 5, 2020|
|PHYSICAL THERAPY* -|
Highly Skilled PT- one-on one w/physical therapist for entire session
|Receipts for these sessions may be submitted to insurance or flex spend (NOT Medicare–read below)||$200 Initial PT Evaluation & Treatment (50 min)||$150 PT Treatment (45-50 min)||(PT insurance rates billed at $50 per 15 min unit)|
|PRIVATE PILATES for Fitness/Wellness - 50 min session|
|Initial Functional Movement/Fitness Session with Assessment||$200 w/Physical Therapist||$100 w/Fitness Pilates Instructor|
|Single Private Pilates Session-50min||$150 w/Physical Therapist||$90 w/Fitness Pilates Teacher|
|3-Pack Private Pilates Session-50min||$420 w/Physical Therapist||$255 w/Fitness Pilates Teacher|
|6-Pack Private Pilates 50min (expires in 12 mos)||$750 w/Physical Therapist||$480 w/Fitness Pilates Teacher|
|12-Pack Private Pilates 50 min (expires in 12 mos)||$1297 w/Physical Therapist||$900 w/Fitness Pilates Teacher|
|PILATES DUETS/SEMI-PRIVATE GROUP per person - 50 min session|
|Single Pilates Duet (55min)||$75 w/Physical Therapist||$60 w/Fitness Pilates Teacher pp|
|Semi-Private Group - 3 or more people||--------------||$45 w/Fitness Pilates Teacher pp|
|Extended 85 min Specialized PT/Pilates by a Physical Therapist (Sport/golf/dance/runner)|
|These rates are not billable to insurance.We may be available to teach at your location for an additional fee for individuals, corporate events, retreats, and more. Please use the contact form for details.||$295|
Extended PT/ Sports Pilates Evaluation (85min)
|$250 Extended PT/Sports Pilates session ( 85 min)|
|Pilates & Fitness/Wellness Classes|
|Pilates eXpress Class (25 min)||$25 Single Class|
Pkg of 6 (6 month expiration)
Pkg of 12 (6 month expiration)
|Pilates Apparatus/Reformer Classes (50 min)||$40 Single Class|
Pkg of 6 (6 month expiration)
Pkg of 12 (6 month expiration)
|**Special Intro Price only available 1x by current, former or new clients to ProBalance.|
|Other Offerings (*Approval May be Required)|
|Apprentice Private Pilates Session||50 min Private Session with Apprentice Pilates Teacher||$40 (or use your 50 min Apparatus Class pkg)|
|Polestar Study Group*||55 min Review of Polestar Pilates Teacher Training||$25|
|**Packages with classes of same per session price are interchangeable between class types and instructors.|
*Physical Therapy (PT) Services: While we are an out of network provider, most PPO’s will pay a portion of the physical therapy charges at ProBalance with a physician’s prescription. To ensure our high standard of care, payment is expected at the time of service and a superbill will be issued at the patient’s request with the PT reimbursement codes needed for the patient to submit their own claim.
Physical Therapy pricing that will be submitted to insurance will vary based on the services provided as the amounts are billed per procedural unit in 15 min increments. We typically use treatment codes 97110 Therapeutic Exercise and 97140 Manual Therapy.
Important information for Medicare Beneficiaries: Please note that we are NOT enrolled as a Medicare provider. If you have Medicare, you will need to use your Medicare benefits first with a Medicare approved PT outside of ProBalance (we would be happy to give you referrals). Our physical therapists cannot accept payment for services for treatment of a specific diagnosis if you have existing Medicare benefits. However, Medicare eligible clients can be seen at ProBalance for our maintenance, preventative, general fitness, and wellness services which are not Medicare eligible interventions. We will have you sign a form indicating that we are performing wellness services only. These charges for wellness will not be billable to Medicare or any other insurance for reimbursement.
If you are seeing us for PT/Pilates for wellness, we can identify movement dysfunctions and structural issues that may be keeping you from achieving optimal alignment, posture, performance, and movement efficiency and utilize our “PT toolbox” to address those findings…the bonus is typically that you look and feel better!
Pre-Screening Health Questionnaire, Privacy Notice, and Consent Forms
While we would love to go paperless, there are still some forms that we'll need to have you fill out prior to your visit. Please fill these out and you can either bring them in or you can scan and email them to us prior to your first visit.
PHYSICAL THERAPY PATIENTS (Receiving Treatment by a licensed physical therapist)
Informed Consent/Direct Access
COVID19 Informed Consent
Telehealth Policies & Procedures (In the event we do video sessions)
FITNESS/WELLNESS CLIENTS (Sessions may be with a fitness Pilates teacher or physical therapist)
COVID19 Informed Consent
Remote Wellness Policies (In the event we do video sessions)
Other paperwork that may sometimes be needed:
HIPAA authorization to disclose Personal Health Information Form - enables us to share your specified personal health information with a person outside of ProBalance or your referring physician.
What are your general studio policies?
Please refrain from using colognes, perfumes, or scented lotions.
Please turn off cell phones before entering and refrain from chewing gum.
Please be aware that this is a healing environment and a place where people seek safety and positivity. Negative or disrespectful comments to our staff or others will not be tolerated.
Please do not enter any of the downstairs studio rooms, upstairs studio, or get on apparatus before your practitioner has arrived, unless you have been directed by a ProBalance staff member to do so. We also ask that you leave your treatment room and/or the upstairs studio space within 10 minutes of the end of your session/class unless otherwise instructed by your practitioner/teacher or staff member.
Safety of our clients and staff are always our highest concern. The practitioners at ProBalance reserve the right to refuse treatment or services (PT treatment, fitness sessions, classes, etc) to any individual who may have a condition or situation that may put themselves or others at risk of injury or that is out of the scope of practice for that practitioner.
What are your privacy policies?
What are your payment policies?
Payment is expected at the time of service by cash, check or credit card. Returned checks will incur an additional $20 charge and balances over 30 days may be subject to collection fees and interest of 1.5% per month on the outstanding balance.
What is your cancellation policy?
Cancellations for private appointments made before 24 hours of the scheduled time may be done at no charge by contacting your practitioner directly, email us, calling 510-523-1900, or directly from our online scheduler.
Late cancellations/no shows for appointments of less than 24 hours will be charged a fee ranging from $50 - $100 depending on the type of appointment and frequency of late-cancellations.
Cancellations of classes are allowed up to 12 hours before class start time. Note that class instructor reserves the right to cancel the class within the 12 hour window if there are an insufficient number of signups for the class.
If there was an outstanding reason for a late cancellation (medical emergency, illness, death in the family), please contact our office before the start time of your appointment. We operate on the honor system.
Note that frequent cancellations and last minute changes may result in being placed at the bottom of the waiting list for appointments or discharged as a patient from our facility.
What are your refund or exchange policies?
There is a $35 processing fee to exchange a used package for ProBalance credit for different services once one session in a package has been used.
Refunds on unused packages will only be issued within 7 days of purchase. Beyond 7 days, we can refund to account credit your unused package amount to be used towards future services or products.
What are your class policies?
To ensure everyone's safety and to ensure a smooth transition, we ask that you do not enter the upstairs studio or get on apparatus before your Pilates teacher has arrived and/or before class has started unless you have been directed by a ProBalance staff member. We also ask that you leave the upstairs studio space within 10 minutes of the end of your class unless you've been otherwise instructed by your teacher or by a ProBalance staff member.
Please let your practitioner or teacher know if there have been any changes to your health or if you have a health condition that is of concern to determine if it is safe for you to proceed with appropriate modifications.
The practitioner reserves the right to deny class participation to any individual if they are concerned for the safety of any of the participants.
Please arrive on time. If you arrive late, it will be at the teacher’s discretion as to whether or not you will be allowed to enter class. You will typically not be allowed to enter the class 10-15 minutes past the start time of the class. This is to ensure a safe warm-up, minimal disruption, and optimal exercise experience for everyone.
A signed waiver (online) is required to be allowed to participate in class.